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Cancellation call review

New Poster

Cancellation call review

Requesting a call review with a previous customer service rep that mentioned that balance on my account is including equipment fees because equipment hadn't been returned and a new rep said that its not included i want to review that previous call done around 7/26. As ur rep said it was included i need it reviewed asap thanks
3 REPLIES 3
Distinguished Professor III

Re: Cancellation call review

@Graciasifuentes 

 

Though I'm sure the reps can give you some clairity regarding your returned equipment and balance, it will likely not be until at least Monday, as they are not on during the weekend.  


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Moderator

Re: Cancellation call review

Hello @Graciasifuentes,

 

 

Thank you for posting and welcome to the community. I will review the call to determine whether or not you were informed of the account balance details correctly. Please allow up to a full business week for this investigation to be completed. In the meantime, you can review over your account balance by logging into the Support Center: http://supportcenter.myhughesnet.com and following the instructions here: http://hninfo.us/viewbill If you want to see a breakdown of your bill, open the bill and click the "View Site Details" link in the bottom left corner.

 

 

-Damian 

Highlighted
Moderator

Re: Cancellation call review

@Graciasifuentes,

 

Thank you for your patience while the call was being investigated. I have finished reviewing this and have private messaged you details regarding the resolution.   

 

-Damian