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Cannot view invoices again

Gwalk900
Honorary Alumnus

Re: Cannot view invoices again

Hi Cuddlebug ,
Looks like you will have to wait for one of the Mods to dig a little deeper on this one.
cuddlebug
New Member

Re: Cannot view invoices again

I wish someone would drop by soon...I'd like to get this one wrapped up.  I have tried answering any one of the questions they have and just continue to get the same error message.  Arrrrgh!
cuddlebug
New Member

Re: Cannot view invoices again

Is Liz or someone like that around today?  I need to get this one off the list of issues.  Thanks
Liz
Moderator
Moderator

Re: Cannot view invoices again

Good morning cuddlebug,

I'll try to reproduce what you're seeing.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Liz
Moderator
Moderator

Re: Cannot view invoices again

Hi cuddlebug,

I'm able to go thru the one-time pay method and successfully move through both the view my invoice and pay my invoice options. 

I'll e-mail you what information I'm entering to progress through the first screen.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

cuddlebug
New Member

Re: Cannot view invoices again

Liz, I have not received the email with this information in it yet.  Could you please resend it?  Thank You
Liz
Moderator
Moderator

Re: Cannot view invoices again

Good morning cuddlebug,

I resent the e-mail and copied your Gmail account on it, so you should have a copy in both that and your HughesNet inboxes.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

cuddlebug
New Member

Re: Cannot view invoices again

These are the exact steps I took before Liz.  It doesn't matter now anyway.  It appears to have been a glitch that corrected itself, but others had the same issue as this.  My concern is that in the future, this "glitch" not disable my ability to see my Hughes invoice since I don't use auto pay as you know.  Thanks for your help and to Gwalk also
Liz
Moderator
Moderator

Re: Cannot view invoices again

Hi cuddlebug, 

I'm glad you're able to see your invoice now. I'm sorry for the inconvenience of not being able to take care of all this while logged into the Support Center, this is on our road map of improvements, however I have no time frame for when this will be addressed. Please don't hesitate to drop us a line here if you run in to the same experience.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!