Forum Discussion

atlantia's avatar
atlantia
New Poster
5 years ago

Change Account Holder Name

Hi,

I got divorced about 6 years ago and the account was originally set up in my ex wife's name. Now I want to make changes to the account and phone support says I need verbal permission from the "owner" (which I have no contact with and no way to contact). All the billing info is in my name when I log in. Can someone change the "owner" name to match the billing info?

  • Liz's avatar
    Liz
    5 years ago

    Hi atlantia,

     

    Thanks for the clarification. Let me escalate this to our billing folks here at corporate to see what we can do for you. I'll reach out to you via private message once I have an update.

     

      Your patience and understanding are much appreciated.

     

    Thanks,

    Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    atlantia 

     

    The HughesNet reps are on M-F from approximately 9AM to 6PM EST.  You should get a reply from one on Monday.  :)

     

    Liz Damian

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning atlantia,

     

    Thanks for posting, this is a bit of a tricky situation. There's a Transfer in Ownership form for these requests which does require both parties' involvement, however, only purchase accounts may be transferred. For lease accounts like yours, to have the service in your own name would be to cancel this one immediately and sign up again. Fortunately, you're currently out of contract, so there is no Early Termination Fee if you cancel.

     

    -Liz

    • atlantia's avatar
      atlantia
      New Poster
      5 years ago

      Hi Liz,

       

      The reason I posted this is that when I called to do the cancellation, They told me that I couldn't cancel without the account "owner's" permission which I cannot get. This was supposed to have been corrected in 2017 when I went from Gen 4 to Gen 5 but apparent;y all they did was put my name on the "billing". Please put a notation in my account so that when I call to do the cancellation, that it will go through.

       

      Thank You,

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi atlantia,

         

        Thanks for the clarification. Let me escalate this to our billing folks here at corporate to see what we can do for you. I'll reach out to you via private message once I have an update.

         

          Your patience and understanding are much appreciated.

         

        Thanks,

        Liz