Charged for nonreturn of radio on my roof.
When I cancelled my service, I was told that I would have to climb on the roof of my home to remove a radio that the tech installed upon starting my service. I informed the CSR that not only was I ver...
Forum Discussion
"When I spoke to the rep about cancellation, I was not informed that there would be any deinstallation fee"
The information is in the subscriber agreement (section 1.3): "As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the modem, power supply, and radio directly for a fee."
Yea, I get it. I was also told someone would follow up regarding a solution, which is what I waited for but never happened, so the box sat waiting and eventually was moved twice and put on the back burner. My fault there I suppose, but some decent customer service would have been helpful as well and I would have tried to find a way to get the radio off the roof and the modem returned. I imagine if it was returned now, the charge would remain anyway?
That's a good question -- only the Hughesnet mods on the site can answer that, but fingers crossed!
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
DevFitz wrote:
I imagine if it was returned now, the charge would remain anyway?
