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Closed account and still receiving bills

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New Poster

Closed account and still receiving bills

My account was suppose to be closed and I am not suppose to get anymore bills. I havd had so much trouble trying to get this resolved. It's been since February and it's still happening. I called again on 5/11/20 and thought it was took care of and now I have recieved another bill from your credit department saying I owe 43.28. I thought my issue was resolved and Its not. I got a case number the day I called 129351905. I don't live at the 496 D Jones Road residence anymore someone else lives there now. We have another internet company now. Please stop sending me bills.
3 REPLIES 3
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Distinguished Professor III

Re: Closed account and still receiving bills

You're in the right place to get this resolved. The official HughesNet reps on this site are here M-F during business hours, and they can look into this for you.  Because it's a holiday weekend, I'm not sure if they're working today, so you may need to wait until next week to hear back.  

 

mommaj83 wrote:
My account was suppose to be closed and I am not suppose to get anymore bills. I havd had so much trouble trying to get this resolved. It's been since February and it's still happening. I called again on 5/11/20 and thought it was took care of and now I have recieved another bill from your credit department saying I owe 43.28. I thought my issue was resolved and Its not. I got a case number the day I called 129351905. I don't live at the 496 D Jones Road residence anymore someone else lives there now. We have another internet company now. Please stop sending me bills.

 

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Moderator

Re: Closed account and still receiving bills

mommaj,

 

We see it's your first post here, we're glad you've found the community! It seems you discussed with a chat agent on 5/11 that you needed to call in to our Account Management team to process the cancellation fully, which wasn't done. You then reached out again on 6/2, where the agent offered to help you and your billing instead of outright cancelling, which you accepted. On 7/3 you chatted our team again, which isn't able to proceed cancellation of accounts. Please call in at 1-866-347-3292 if you would like to cancel your account.

 

Thanks,

Remy

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Moderator

Re: Closed account and still receiving bills

mommaj83,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Remy