Forum Discussion
Confirming temporary suspension of service
I set up a Temporary suspension of service via Phone Support. How do I know that it is in effect? Web account says ACTIVE, 27 days in Billing Period, automatic payment enabled. How can I be sure next...
It is official as I just got an email from HughesNet confirming that our service is "voluntarily" suspended. Thanks again for your help.
It's not deliberate policy; that'd be against the law, pointless, and not worth their time. It's likely an error or even incompetence. Hopefully Damien can give you some assurances that the suspension went through and it's working. When you say the suspension hasn't started today, do you mean you still have service, or that it still shows as active on the account info page, or both? Maybe it'll take 24 hours. If it's still on tomorrow you may want to call again and use the reference number they gave you.
You're not the only one with a cabin.
Both we still have service and it shows active on the account page. Yes, maybe it is just another "mistake" definitely lousy customer service. I still want to know since this is a community forum what other people's experience has been?
The case number you provided does notate the suspension request with phone support. I see the account was successfully placed on suspension today for 6 months and you should expect the service to be stopped within 24 hours. This is according to the notes from the case. I apologize for any misunderstandings that took place during the first conversation with support. -Damian
Thanks for the information. When does the 24 hrs. start? From the time of the call?
As to "any misunderstanding" it was not just the first phone support call it continued with about 7 different e-mail support people none of whom even bothered to read my e-mail. I am new here so I have no idea if this is just a one-time thing. Thanks again for you help and let us hope that the service WILL be actually suspended.
It is official as I just got an email from HughesNet confirming that our service is "voluntarily" suspended. Thanks again for your help.
