Solved: Curious about usage - HughesNet Community

JR1981 · ‎06-25-2022

I switched to another internet 2 months ago and cut the wire on my Hughes Net dish, yet when I go on the app it says I have used all my date. How is this possible? Something smells fishy and this is why I am canceling my service.

MarkJFine · ‎06-25-2022

If you 'cut the wire' then the modem's not connected. If it's not connected, it can't update the system. So if you used all your data 2 months ago it hasn't changed.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

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MarkJFine · ‎06-25-2022

If you 'cut the wire' then the modem's not connected. If it's not connected, it can't update the system. So if you used all your data 2 months ago it hasn't changed.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

maratsade · ‎06-26-2022

Nothing fishy. Since the modem's disconnected, it can't update itself. It's showing you the situation from back before you cut the wire. You're fine, nothing to worry about. EDIT 2: removed incorrect information (cheers, @GabeU!)