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CasMetah's avatar
CasMetah
New Poster
7 years ago

Cut satellite cable with weed eater, need repair

I tried calling the phone number for customer support but it's automated and since I don't remember the phone number I used to sign up with 4 years ago, it won't connect me to a real person. I've changed phones a couple times since then so hopefully someone can look my name up. I need this cable replaced, please help!
  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    The number for 24/7 phone support is 866-347-3292 (edit: but you're right, they won't connect you if you don't remember your phone number).  You can also try the chat.  The link to chat is under Contact Us at the top of the community pages. 

    • CasMetah's avatar
      CasMetah
      New Poster
      To use the chat I have to know my account number whichever i do not. This system is horrible, I should be able to speak to a human being with much less difficulty.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        You can't see your account information from the links at the top on this community's pages?

        Edit:  What I don't understand is how you can log on to this community, when it requires you use your SAN to create an account or to login from social media.  And if you have your SAN, then you have what you need to connect with customer service.

         

        Amanda

        Liz

         

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