Forum Discussion
Daily totals from usage graph do not match service plan data graph
Make sure to set your Glasswire options to "Incoming & Outgoing" and "External". The former so it tallies both download and upload and the latter so it tallies only the data going through the network adapter (External (i.e. HughesNet)) rather than including data that's being transferred back and forth internally (Local).
So far between the 2 computers looks like our usage is 1.1-1.4G on a weekday and less than 157MB on the weekends.
Just in case, and for the sake of redundancy, on this modem page you can see all currently connected devices, as well as those that were connected, but are no longer (Currently Disconnected Devices). The disconnected device list is only since the last time the modem was plugged in, as the logs are cleared when the modem loses power. The page shows both WiFi and LAN cable connected devices.
This info can help if there is or was a device connected that, for whatever reason, has been overlooked or forgotten about.
I am seeing the same miss-match between plan usage, and the daily total of upload and download.
The miss match started on 19 Aug 2020, and has persisted since then.
I called the contact phone line (866-347-3292) on 9 Sept. and reviewed the daily upload and download data from 21 Aug to 8 Sept, and the values reported to me over the phone matched the daily usage values from the upper right corner of the graph, but not the plan usage from the graph.
I called again on 21 Sept, and received a revised set of daily usage numbers that were different than the ones reported for 21 Aug to 8 Sept, but still do not match the plan usage.
The numbers through today still do not match. The plan usage is running down about 2X as fast as the daily upload and download values indicate.
Since these numbers do not match, I am wondering which to believe, and if either or neither of the plan usage or the daily upload and download values are accurate.
To get help for your issue you will need to start your own ticket. Go to https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling and click "Start a topic." You can copy what you posted here and paste it there. If you don't wish to do that, you will need to continue working with the phone reps.
Woodbear wrote:
I am seeing the same miss-match between plan usage, and the daily total of upload and download.
The miss match started on 19 Aug 2020, and has persisted since then.
I called the contact phone line (866-347-3292) on 9 Sept. and reviewed the daily upload and download data from 21 Aug to 8 Sept, and the values reported to me over the phone matched the daily usage values from the upper right corner of the graph, but not the plan usage from the graph.
I called again on 21 Sept, and received a revised set of daily usage numbers that were different than the ones reported for 21 Aug to 8 Sept, but still do not match the plan usage.
The numbers through today still do not match. The plan usage is running down about 2X as fast as the daily upload and download values indicate.
Since these numbers do not match, I am wondering which to believe, and if either or neither of the plan usage or the daily upload and download values are accurate.
While you should still start your own topic, as maratsade instructed, as your issue may be different and/or have a different cause, for the issue being discussed in this thread one should continue to rely on the total, as the problem, or at least from what I've been able to see, appears to be with the hourly usage reporting for the usage graph daily breakdown.
Good morning folks,
I'm going to close this thread to prevent any other pile ons. This discrepancy between the historical graphs and the donut graph has been escalated internally and is being investigated. No ETA on the fix, so in the meantime please refer to the donut graph, and consider using GlassWire for more detailed data monitoring.
If you have unidentified data usage, try these troubleshooting steps first and start your own thread: https://hninfo.us/datats
Thanks,
Liz
