Forum Discussion

Anthony2's avatar
Anthony2
New Poster
8 years ago

Data reduced before 1 year was up

My wife and I started in the summer of 2017 with the special deal of 20GB for the price of 10GB plan. Well, 3 months into this we are only getting 10GBs. I have attached the screen shot, please help

  • MarkJFine's avatar
    MarkJFine
    Professor
    8 years ago

    It was my impression that introductory discounts were for 3 months.
    Perhaps Amanda or Liz can have your sales call pulled to see what they promised you.

     

    In the future this really should go in the Account and Billing section of the Community as this area is not for support and as such may go unnoticed.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Anthony2,

     

    Thanks for posting and welcome to the community! If you check your usage in the Support Center and in the System Control Center (by going to 192.168.0.1), you'll find that your data allowance is still at 20 GB, per the service plan you purchased in June.