Forum Discussion

jlantz's avatar
jlantz
Junior
8 years ago

Deceptive GEN5 Upgrage Practice, or lack of upgrade.

I have been trying since Monday to get my system upgraded to GEN5 Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not availabl...
  • Liz's avatar
    Liz
    8 years ago

    Good morning jlantz,

     

    Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.

     

dannyleo's avatar
dannyleo
New Poster
8 years ago

Hughes net meters back all of their signals... no one actually gets what is advertised.  Gen 4 gave me 1.5mb streaming speed ... not enough to view netflix.   Gen 5 is not better... except they promise more speed but deliver none of it.  

 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    dannyleo wrote:

    Hughes net meters back all of their signals... no one actually gets what is advertised.  Gen 4 gave me 1.5mb streaming speed ... not enough to view netflix.   Gen 5 is not better... except they promise more speed but deliver none of it.  

     

    First, Hughesnet doesn't "meter back" anything until one is in FAP.  

     

    Secondly, my Gen5 speed below.  If that's not delivering, I'd like to know what is.  

     

      

     

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago
    dannyleo wrote:

    Hughes net meters back all of their signals... no one actually gets what is advertised.  

     

    This is soooo very very true !

    I can't speak to Gen5 but my Gen4 'up to' 15 Mbps plan routinely gives me 21-27 Mbps speeds. Not at all or even close to what is advertised.

    I need to contact the NFL about this.

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago
      Gwalk900 wrote:
      dannyleo wrote:

      Hughes net meters back all of their signals... no one actually gets what is advertised.  

       

      This is soooo very very true !

      I can't speak to Gen5 but my Gen4 'up to' 15 Mbps plan routinely gives me 21-27 Mbps speeds. Not at all or even close to what is advertised.

      I need to contact the NFL about this.

       

      Heck, I didn't even think about my Gen4 plan before I upgraded.  I was getting in the high 20s as well.  How dare they!!!  And my folks' Gen4 plan's advertised speed is up to 10Mbps, and THEY are getting in the high 20s.  Not even close to what is advertised, for sure.  

      • BirdDog's avatar
        BirdDog
        Assistant Professor
        8 years ago
        GabeU wrote:
        Gwalk900 wrote:
        dannyleo wrote:

        Hughes net meters back all of their signals... no one actually gets what is advertised.  

         

        This is soooo very very true !

        I can't speak to Gen5 but my Gen4 'up to' 15 Mbps plan routinely gives me 21-27 Mbps speeds. Not at all or even close to what is advertised.

        I need to contact the NFL about this.

         

        Heck, I didn't even think about my Gen4 plan before I upgraded.  I was getting in the high 20s as well.  How dare they!!!  And my folks' Gen4 plan's advertised speed is up to 10Mbps, and THEY are getting in the high 20s.  Not even close to what is advertised, for sure.  

        Although I've had some peak time slowdowns lately, my speed is generally above advertised. Even when really slow I can do what I need even stream at low definition. Only impact is I have to wait for off peak times for large file downloads, not end of world, what scheduling downloads with a file manager is for. Latest test is pretty good for a Friday night.