Deceptive GEN5 Upgrage Practice, or lack of upgrade.
I have been trying since Monday to get my system upgraded to GEN5 Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not availabl...
That's understandable. As long as you still like what you have, there's no reason to upgrade.
I was pretty satisfied with what I had (aside of the evening slowdowns), but when I found out that even after the first twelve months of $20 off per month I'd be saving money while getting more data and higher speeds, I couldn't resist. I figured I'd have to pay an installation fee or even an activation fee, but when I found out I didn't it was the icing on the cake.
And, not that I ever plan on running out of data, when I found out the FAP speed was that much higher that was the cherry on top. LOL.
I have literally no other option here. Not even reliable cell service. So going into a new contract wasn't an issue for me as it's either this or dialup.
They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
My signal jumped 10 points today and is staying there. Higher than it has ever been and sure don't think it is atmospherics or some other intangable reason. Some kind of adjustments going on IMO.
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GEN5 Upgrage Practice, or lack of upgrade.","id":"message:76641","revisionNum":2,"repliesCount":22,"author":{"__ref":"User:user:38125"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:76641"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76641"},"body@stripHtml({\"truncateLength\":200})":" I have been trying since Monday to get my system upgraded to GEN5 Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not availabl...","body@stringLength":"1315","rawBody":"
I have been trying since Monday to get my system upgraded to GEN5
Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not available, and they say they can not upgrade me today...
I have spent well over 3 hours on the phone and NO ONE WILL OWN AND FIX THIS PROBLEM.
I keep getting passed from sales clerk to sales clerk. They say they will be right back after checking on the problem, and I end up starting all over with a different sales person..
I am being forced to stay locked in a higher priced product with lesser service. It is in Hughesnet interest not to upgrade me, because they are making more moneny from me on the old system than if they upgrade me, and take less money from me on the new system.
Sure feels like a scam.. Offer a cheaper product, then keep saying sorry, we can't today.... It's been over a week now, and at one time I was told this probem has been happening almost two months now..
What's the issue Hughes?????? What a bad way to do business.. you are looking pretty incapable to this customer
Why can no one own this problem and why can no one upgrade my system?!?!?!
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They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
My signal jumped 10 points today and is staying there. Higher than it has ever been and sure don't think it is atmospherics or some other intangable reason. Some kind of adjustments going on IMO.
","body@stringLength":"664","rawBody":"
wrote:
They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
My signal jumped 10 points today and is staying there. Higher than it has ever been and sure don't think it is atmospherics or some other intangable reason. Some kind of adjustments going on IMO.
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Good morning jlantz,
\n
\n
Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.
Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.
\n
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That's understandable. As long as you still like what you have, there's no reason to upgrade.
I was pretty satisfied with what I had (aside of the evening slowdowns), but when I found out that even after the first twelve months of $20 off per month I'd be saving money while getting more data and higher speeds, I couldn't resist. I figured I'd have to pay an installation fee or even an activation fee, but when I found out I didn't it was the icing on the cake.
And, not that I ever plan on running out of data, when I found out the FAP speed was that much higher that was the cherry on top. LOL.
I have literally no other option here. Not even reliable cell service. So going into a new contract wasn't an issue for me as it's either this or dialup.
They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
","body@stringLength":"1297","rawBody":"
That's understandable. As long as you still like what you have, there's no reason to upgrade.
I was pretty satisfied with what I had (aside of the evening slowdowns), but when I found out that even after the first twelve months of $20 off per month I'd be saving money while getting more data and higher speeds, I couldn't resist. I figured I'd have to pay an installation fee or even an activation fee, but when I found out I didn't it was the icing on the cake.
And, not that I ever plan on running out of data, when I found out the FAP speed was that much higher that was the cherry on top. LOL.
I have literally no other option here. Not even reliable cell service. So going into a new contract wasn't an issue for me as it's either this or dialup.
They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
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Deceptive GEN5 Upgrage Practice, or lack of upgrade.","moderationData":{"__ref":"ModerationData:moderation_data:76970"},"body":"
GabeU and BirdDog, I'm not sure if I should post this here or elsewhere, but I'm shocked at what you say your speeds are. In the past 3 weeks since I got Gen5 installed, I've gotten around 19-29 Mbps, download, and 1.8 to 2.5 up.
Previously on Gen4 I could watch a 1 hr show on netflix per day, but chose not to since it ate up a lot of data (this was before I knew you could dial it down to a lower resolution. So now that I have Gen5 I've done the Netflix streaming thing and was doing OK up until about 2-3 days ago. NOW I can't get Netflix to work at all. It will spool but never play. And I don't just mean peak times (like now I'm getting 15.8 down and 2.27 up) I mean even in mid-morning, or early afternoon. And that's with it turned down to low resolution.
EDIT: Well, after I posted this, I thought about deleting cookies, and guess what, it's working now! But I AM still shocked at the speeds your getting!
GabeU and BirdDog, I'm not sure if I should post this here or elsewhere, but I'm shocked at what you say your speeds are. In the past 3 weeks since I got Gen5 installed, I've gotten around 19-29 Mbps, download, and 1.8 to 2.5 up.
Previously on Gen4 I could watch a 1 hr show on netflix per day, but chose not to since it ate up a lot of data (this was before I knew you could dial it down to a lower resolution. So now that I have Gen5 I've done the Netflix streaming thing and was doing OK up until about 2-3 days ago. NOW I can't get Netflix to work at all. It will spool but never play. And I don't just mean peak times (like now I'm getting 15.8 down and 2.27 up) I mean even in mid-morning, or early afternoon. And that's with it turned down to low resolution.
EDIT: Well, after I posted this, I thought about deleting cookies, and guess what, it's working now! But I AM still shocked at the speeds your getting!
Isabel
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GabeU and BirdDog, What should I do? I've seen people say Netflix is \"easily streamable\" but not for me. Thanks, Isabel
I'm sorry but honestly have no idea as I can stream Netflix on my Gen4 plan. About all I can suggest is to turn off the modem WiFi and plug directly into the modem to see if any better.
I personally suggest setting Netflix to low definition streaming regardless if Gen4 or Gen5 simply for the data savings if nothing else.
It may be best to start a new post if you haven't already, we've kind of gone off topic here.
GabeU and BirdDog, What should I do? I've seen people say Netflix is \"easily streamable\" but not for me. Thanks, Isabel
I'm sorry but honestly have no idea as I can stream Netflix on my Gen4 plan. About all I can suggest is to turn off the modem WiFi and plug directly into the modem to see if any better.
I personally suggest setting Netflix to low definition streaming regardless if Gen4 or Gen5 simply for the data savings if nothing else.
It may be best to start a new post if you haven't already, we've kind of gone off topic here.
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To be honest, I'm not really sure what the problem could be. Perhaps BirdDog, or one of the other more knowledgeable people in here might have an idea of what you can try other than what I list below.
If the devices you are trying to stream on are connected by Wi-Fi, you might try, if you have the ability to do so, connecting a device directly to the modem with a LAN cable and see if it makes any difference. If you have a device with which you can directly connect, but that doesn't have the ability to stream with Netflix, you could still run some speed tests to see if you are getting the same results as Wi-Fi. If not, perhaps there is something going on with the Wi-Fi connection and this is what's causing the inability to stream.
When you speed test, you should be running the tests under and account you create at testmy.net. Also, when you run the tests, make sure to use the 25MB test file size for download tests and the 4MB test file size for upload tests, but the download tests are the more important of the two.
This is really the only thing I can think of trying. If this doesn't tell you anything, I hope someone more knowledgeable than I can help.
P.S. I know that they are almost assuredly still fiddling with the gateways and even the entire system to get it \"dialed in\", if you will, but I don't know if that would have anything to do with this issue.
Edit: Posted a few seconds after BirdDog, so I didn't know he had chimed in already. I also agree that it might be best to start a new post for this issue. Make sure to start it in \"Tech Support.\"
To be honest, I'm not really sure what the problem could be. Perhaps BirdDog, or one of the other more knowledgeable people in here might have an idea of what you can try other than what I list below.
If the devices you are trying to stream on are connected by Wi-Fi, you might try, if you have the ability to do so, connecting a device directly to the modem with a LAN cable and see if it makes any difference. If you have a device with which you can directly connect, but that doesn't have the ability to stream with Netflix, you could still run some speed tests to see if you are getting the same results as Wi-Fi. If not, perhaps there is something going on with the Wi-Fi connection and this is what's causing the inability to stream.
When you speed test, you should be running the tests under and account you create at testmy.net. Also, when you run the tests, make sure to use the 25MB test file size for download tests and the 4MB test file size for upload tests, but the download tests are the more important of the two.
This is really the only thing I can think of trying. If this doesn't tell you anything, I hope someone more knowledgeable than I can help.
P.S. I know that they are almost assuredly still fiddling with the gateways and even the entire system to get it \"dialed in\", if you will, but I don't know if that would have anything to do with this issue.
Edit: Posted a few seconds after BirdDog, so I didn't know he had chimed in already. I also agree that it might be best to start a new post for this issue. Make sure to start it in \"Tech Support.\"
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I get around 15-26 Mbps download with Gen5 using my own router. It varies alot for me. I get 40+ Mbps on a wired connection. I dont know why wireless is so much lower.
I get around 15-26 Mbps download with Gen5 using my own router. It varies alot for me. I get 40+ Mbps on a wired connection. I dont know why wireless is so much lower.
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Good morning folks,
\n
\n
Glad to see you discussing your Gen 5 speeds. I would also suggest continuing this discussion elsewhere, as I've already addressed the original poster's concerns. I'll go ahead and close this thread.
Glad to see you discussing your Gen 5 speeds. I would also suggest continuing this discussion elsewhere, as I've already addressed the original poster's concerns. I'll go ahead and close this thread.
