Forum Discussion
Difficulty cancelling service.
Difficulty cancelling service. Was told there would be no additional charges if I kept my service active until 9/15/15; the date my 2-year contract ends, and that I would save $20.00 by doing this [C...
Hi MaryEllen,
You're more than welcome. The service termination has already been processed, and there is no further need to contact us over the phone. All you have to do is wait until September 15, which is when the service will terminate. At that point, you will be shipped the prepaid return kit to pack up and return your equipment. So about 10 business days from September 15, or sooner, you will receive the return kit.
If you have additional concerns, feel free to post back.
Thanks,
Liz
You're more than welcome. The service termination has already been processed, and there is no further need to contact us over the phone. All you have to do is wait until September 15, which is when the service will terminate. At that point, you will be shipped the prepaid return kit to pack up and return your equipment. So about 10 business days from September 15, or sooner, you will receive the return kit.
If you have additional concerns, feel free to post back.
Thanks,
Liz
