Forum Discussion
Extreme frustration with Hughesnet customer service
Since March 10th, I have been in contact with tech support regarding issues with my account information; I have called them 8 times and spent a total of 130 minutes on the phone with various reps. ...
I was just contacted by advanced customer support. They verified the problem and will escalte it further.
They will provide me with a status by April 6.
So finally, some progress.
Advance tech support contacted me on Thursday, April 6. Still no resolution to my problem. They will contact me again on April 13.
Hard to believe that this has been going on since March 10 with no end in sight.
I am considering upgrading to Gen5.
Could a moderator advise whether or not this account issue would affect the Gen5 upgrade?
Wally Estes
