Forum Discussion
Extreme frustration with Hughesnet customer service
Since March 10th, I have been in contact with tech support regarding issues with my account information; I have called them 8 times and spent a total of 130 minutes on the phone with various reps. ...
Liz,
I went ahead and scheduled my Gen 5 upgrade for the afternoon of Wednesday the 12th.
Please advise if this should be delayed or cancelled due to my current case with the account information access.
Thank you.
Wally Estes
Good morning Wally,
Thank you for the update. I haven't yet heard any feedback on whether the OID error would negatively affect your upgrade this week, but I escalated your case directly to the engineers here at corporate to address that error. If the OID error persists in the Support Center after the upgrade, please let me know so I can have the engineers work on that.
