Good luck i have the same issues for over 2 months and probably 15 phonecalls. I wish i could get different internet service
Heidemariew,
Why don't you create your own topic on your issue with history and case number(s)?
I am sure that Liz or one of the moderators will look into it.
Wally Estes
Hi Wally,
I was informed that this error should be addressed tonight or next Tuesday. I'll follow up with the team next week to confirm the rollout for the fix, then check with you to see if you're able to access your account information in the Support Center without that OID error.
Liz, thank you for the update. Josie, from your advanced tech support, left me a voicemail yesterday saying that the problem had been identified. The problem affected other accounts in addition to my own. She could not provide a timeline for having the problem fixed. She also mentioned that a $10 credit would be applied to my account for each of the next three months.
Wally Estes
Good to hear, thanks Wally.
Enjoy the weekend!
