Hi Wally,
I was informed that this error should be addressed tonight or next Tuesday. I'll follow up with the team next week to confirm the rollout for the fix, then check with you to see if you're able to access your account information in the Support Center without that OID error.
Liz, thank you for the update. Josie, from your advanced tech support, left me a voicemail yesterday saying that the problem had been identified. The problem affected other accounts in addition to my own. She could not provide a timeline for having the problem fixed. She also mentioned that a $10 credit would be applied to my account for each of the next three months.
Wally Estes
Good to hear, thanks Wally.
Enjoy the weekend!
Liz, it's Wednesday mornibg and I am still receiving the OID error. You had indicated that this was to have been resolved by Tuesday.
Wally Estes
Good morning Wally,
Thank you for this update. I just checked with my contact who initially told me about the Fri/Tue rollout and apparently a different update had to roll out first before the update for the OID error is released. I will be checking back with him periodically to see when this update for the OID error is since there is no solid ETA yet. I'll keep you posted.
