Liz, thank you for the update. Josie, from your advanced tech support, left me a voicemail yesterday saying that the problem had been identified. The problem affected other accounts in addition to my own. She could not provide a timeline for having the problem fixed. She also mentioned that a $10 credit would be applied to my account for each of the next three months.
Wally Estes
Good to hear, thanks Wally.
Enjoy the weekend!
Liz, it's Wednesday mornibg and I am still receiving the OID error. You had indicated that this was to have been resolved by Tuesday.
Wally Estes
Good morning Wally,
Thank you for this update. I just checked with my contact who initially told me about the Fri/Tue rollout and apparently a different update had to roll out first before the update for the OID error is released. I will be checking back with him periodically to see when this update for the OID error is since there is no solid ETA yet. I'll keep you posted.
Good morning Wally,
Thank you for your patience as we continue working to address your concerns. We rolled out an update to address the error in the Support Center, but we were getting feedback that the update did not resolve the error. The engineers are still currently investigating. Once there's any news to share, we'll post back.
Your patience and understanding are much appreciated.
Liz, thank you for the update; I was just think of contacting you.
I called trier 1 support this morning hoping to get a status. Wrong decisiion on my part. 23 minues of new frustration and was put on hold three times before I had had enough. Should have instead gone to the forum initially.
I can confirm that I am still receiving the OID error as of this mornig.
Wally
