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Extreme frustration with Hughesnet customer service

Teaching Assistant

Re: Extreme frustration with Hughesnet customer service

I stand corrected! Smiley Happy

Freshman

Re: Extreme frustration with Hughesnet customer service

Well another billing cycle has gone by and I am still not receiving email notifications of my invoice generation; I wonder if I am being blocked from receiving all emails from hughesnet itself. I am still receiving the Invalid OpenID error when I try to login with my primary email address. My notifications are still being reset from my primary email address to my secondary email address every two or three days. 

 

These issues have been going on in one form or another for close to four months.

 

I wonder if this issue will ever be resolved? 

 

Liz, it is no longer acceptable for you to state that you will contact the engineers and then not provide an update. 

 

Does hughesnet intend to resolve this issue and if so, when?

 

Wally Estes

Senior Instructor

Re: Extreme frustration with Hughesnet customer service

I have also not received my bill notifications in at least two months, though I suspect it goes back longer.  I haven't really noticed as I usually just delete it once I've read it, but up until a few months ago I would receive a notification five days before the bill was generated, then another on the day of the bill generation.  I went back as far as I could in my deleted emails, which was mid May, and there's nothing.  I also should have gotten the five day notification on June 30th, but again, there was nothing.  

 

I checked my settings and they are the same I've had for a long time now, with the five day notification and the day of notification both turned on, and the email the same it has always been.  

 

With that said, in addition, Hughes also stopped forwarding the Community notifications to the same MSN address as the bill notifications, though I don't know that it's related, as this just started about five days ago.  I just figured I'd bring it up for redundancy's sake.    

   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Senior Instructor

Re: Extreme frustration with Hughesnet customer service

Well, now I've got to eat my words.

 

I received an email notification of my bill being generated.  That's the first time in at least a couple of months.  

 

Perhaps, now, my Community notifications will be forwarded again, as well.  Time will tell.    


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally, 

 

I do understand your frustration and feel it as well. I see that I've finally gotten an update from the engineers last Friday night. The engineers have a script to address the issue, but it needs to be tested before going into production. I have no other updates than that. I'll let you know more as I get any news on their progress.

 

 

Thanks,
Liz

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Freshman

Re: Extreme frustration with Hughesnet customer service

This issue is now greater than 4 months old with no resolution.

And no updates as to when the fix will be available.

 

I wonder if hughesnet senior management is aware of this?

 

Wally Estes

 

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

I'm very sorry about this, we're as frustrated as you. Upper management is aware and we're continuing to push to get this resolved. Please don't hesitate to share your feedback here in your thread, we will continue to send it up.

 

Thanks,
Liz

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Highlighted
Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Looks like we finally bugged enough people to get the right person to push a possible fix. We're being told that a release is planned for next week to address this. We'll be keeping our ears open on how this goes. After Wednesday next week, please let us now if you see any changes.

 

 

Thanks,
Liz

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Freshman

Re: Extreme frustration with Hughesnet customer service

Well, the bugging did not work.

I just tried to log in with my primary email address and received the same 'Invalid OpenId or Credentials' error message.

Wally Estes

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

Thank you for this update, I'm sorry to hear this. I've let our engineers know so they can continue investigating. Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.

 

Thanks,
Liz

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