Forum Discussion

Wally Estes's avatar
Wally Estes
Sophomore
9 years ago

Extreme frustration with Hughesnet customer service

Since March 10th, I have been in contact with tech support regarding issues with my account information; I have called them 8 times and spent a total of 130 minutes on the phone with various reps.  ...
Wally Estes's avatar
Wally Estes
Sophomore
9 years ago

I created a new acount, wally1.estes1, and was able to log in with no issues with that account.

I will try the mobile app test this weekend.

 

Wally Estes

Wally Estes's avatar
Wally Estes
Sophomore
9 years ago

LIz, via the mobile app:

I was able to log in with the wally1.estes1 account.

I was not able to log in with the wally.estes account; I received a system not available message several times.

 

Wally 

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Good morning Wally,


    Thank you for confirming that creating a new account let you bypass the OID error, I'm glad you can check your account info now. Our engineers are still working on clearing the error on accounts for which that error persists. I will also pass along the info that you were seeing an error message in the app using your regular account. Just in case I'm asked for one, can you please provide a screenshot of this error?

     

     

     

  • Wally Estes's avatar
    Wally Estes
    Sophomore
    9 years ago

    Liz, if you are referring to the error message from the smartphone app, I am not knowedgeable enough to provide a screenshot.

    And I do not care to invest the time to learn how.

     

    Wally

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Hi Wally,

     

    Please check your private messages in the top right corner of the community page as I've sent you an engineering request via PM.

     

    Your cooperation, patience, and understanding are much appreciated.