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Extreme frustration with Hughesnet customer service

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

Please check your private messages in the top right corner of the community page as I've sent you an engineering request via PM.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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New Poster

Re: Extreme frustration with Hughesnet customer service

Same happend to me. I never received the service quality they are promissing. Download rates were far far way, ping times horriable. I was sticking with them, because there was no other ISP at my location. Now they still want to have the early termination fee. Today I spent 1h on the line incl. talking to the manager, becaused I didn't received a written confirmation and they explained me that they are unable to send it again. I received their promotions, the request to do another service, but surprise surprise the cancellatio confirmation gets lost. 

 

The provide the most worst customer experience I ever experienced. They were unable to fix any reported probnlems (technical or account related), that sucks. Now I have to pay anoth $170 to get rid of the **bleep**.

 

They gave me the number of the CEO: DIal a 301, then 428 and then 5500, everyone should complain there so they understand they need to work on their customer service! (The system blocks putting the CEO's phone number here in regular format, so one reason more to call him)

New Poster

Re: Extreme frustration with Hughesnet customer service

I am so frustrated with Hughesnet. The rep I spoke with before gettin Hughesnet was not knowledgable. I never have service, when I do it is slow. I was not advised that I needed to use ceertain browsers. I was under the impression that I would have 1 bill a bundle. That didn't happen. Everyday is a new challenge. It took me over one half hour to sign in today. Instead of normal speed we have super slow seed. I make call constantly and get no satisfaction. 

Aggie

Associate Professor

Re: Extreme frustration with Hughesnet customer service


@markus7017 wrote:

 

They gave me the number of the CEO: DIal a 301, then 428 and then 5500, everyone should complain there so they understand they need to work on their customer service! (The system blocks putting the CEO's phone number here in regular format, so one reason more to call him)


That's the corporate number, not the number for the CEO... The moderators that work this site on weekdays work at the corporate level.

Distinguished Professor IV

Re: Extreme frustration with Hughesnet customer service


@218218notnew wrote:

I am so frustrated with Hughesnet. The rep I spoke with before gettin Hughesnet was not knowledgable. I never have service, when I do it is slow. I was not advised that I needed to use ceertain browsers. I was under the impression that I would have 1 bill a bundle. That didn't happen. Everyday is a new challenge. It took me over one half hour to sign in today. Instead of normal speed we have super slow seed. I make call constantly and get no satisfaction. 

Aggie


You can use any browser you want.  There are no browser restrictions when it comes to the service, though each browser has its own abilities and limitations.  Just make sure that you are using an up to date release if your browser of choice does not automatically update itself to the newest.  In addition, Adblock Plus, which is the most often recommended ad blocker, is available for the most commonly used browsers.  Ad blockers prevent ads from displaying, which can save a decent amount of data.       

 

Though you may receive a discount for signing up for bundled service, the billing for each service is separate, as the services are provided by individual, unconnected companies (other than the connection of working together to offer a bundle).  

 

If you're having speed issues you should start a new topic in the Tech Support section to address it.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Extreme frustration with Hughesnet customer service

This issue is now six months old; I still receive an "OID" error message when I try to login with my primary email address. I am able to login successfully with a secondary email address.

 

It is hard to believe that this issue has not been resolved by now.

 

Wally Estes

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

The engineers have found with that particular e-mail address is that there was a delete request for it, which seems to be a factor in the OID error appearing. The engineers will review options regarding your account. I'll post back once I have any updates for you.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

This issue is now seven months old; I still receive an "OID" error message when I try to login with my primary email address. I am able to login successfully with a secondary email address.

 

No communication from Hughesnet since 9/25/17.

 

Wally Estes

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

I haven't heard back either; I've pinged the engineers regarding your case. 

 

 

Thanks,
Liz

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Highlighted
Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally,

 

Still nothing... I've just e-mailed them again and pointed out how long you've been waiting for resolution. I hope to have better news for you next time I post back.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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