Forum Discussion

Wally Estes's avatar
Wally Estes
Sophomore
8 years ago

Extreme frustration with Hughesnet customer service

Since March 10th, I have been in contact with tech support regarding issues with my account information; I have called them 8 times and spent a total of 130 minutes on the phone with various reps.  ...
heidemariew's avatar
heidemariew
New Poster

Good luck i have the same issues for over 2 months and probably 15 phonecalls. I wish i could get different internet service

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Wally,

     

    I've been told this is fixed now. Can you please check and let me know?

     

    -Liz

    • Wally Estes's avatar
      Wally Estes
      Sophomore
      8 years ago

      Liz,

       

      Hurrah! It appears that the problem has been resolved.

      Could you have the EarlEstes123 login eliminated?

      Thank you for your perseverance with this issue.

       

      Wally Estes

       

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Oh my word, I never thought I'd see the day. Thank you for confirm this for me so quickly, I'll let the folks here know. I'll work on getting that EarlEstes123 account removed.

         

        Edit:

         

        Looks like I can't delete the 123 account while logged in as it. However, you can delete it from your main account now that the error is gone. Go to My Account, then Profile to see this page. There you can click Delete next to that dummy account:

         

         

         I don't recall if you will be prompted for your own password before deleting or the password of the dummy account, if the latter, I'll PM you the dummy account's password.