Liz,
Hurrah! It appears that the problem has been resolved.
Could you have the EarlEstes123 login eliminated?
Thank you for your perseverance with this issue.
Wally Estes
Oh my word, I never thought I'd see the day. Thank you for confirm this for me so quickly, I'll let the folks here know. I'll work on getting that EarlEstes123 account removed.
Edit:
Looks like I can't delete the 123 account while logged in as it. However, you can delete it from your main account now that the error is gone. Go to My Account, then Profile to see this page. There you can click Delete next to that dummy account:
I don't recall if you will be prompted for your own password before deleting or the password of the dummy account, if the latter, I'll PM you the dummy account's password.
Well, that didn't last long.
I am once again receiving the OID error when I try to login with the wally.estes account.
I wonder if deleting the EarlEstes123 dummy account yesterday afternoon had anything to do with this.
Wally Estes
I wonder as well. I'll let the person know who fixed it know what happened. I'll post back when it's OK to try again.
This issue is now 9 months old; I still receive the OID error when I try and acess my account informatiion.
It has been a month since I have received any communication from hughesnet.
Wally Estes
Good morning Wally,
We have been pinging engineering for help on this since I last posted. We've also just created another request ticket for them so we hope to get this resolved for you. We've done it once, I'm sure we can do it again.
Your patience and understanding are much appreciated.
Good morning Wally,
Engineering has informed me that your account should be free of the OID error now. Please let me know how it goes.
Good morning Wally,
Engineering has informed me that your account should be free of the OID error now. Please let me know how it goes.
Liz, the OID error is gone. I was able to access my account information without any issues.
Will this error resurface if I create a third email address, I curently have two, and then delete one of the three?
Previously, we thought the OID error had been resolved; I deleted a test email account you all had created and the OID error was back.
Wally Estes
Glad to hear it, Wally. Thank you for the confirmation. I've passed along your question to the engineers, I'm also concerned about it returning when future e-mail addresses are added/deleted. I'll let you know once I hear anything back.
Your patience and understanding are much appreciated.
