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False advertisement

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New Poster

False advertisement

This system was installed yesterday afternoon and I attempted to use it for the first time today and it doesn’t work for my needs.

I was told this is what I would need to be able to game online, it has a lag of 1-3 seconds making that impossible.

Had I not been told this would work for what I needed, I would’ve never signed up for this service.

I want a refund.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: False advertisement

Hi Rene,

 

Good news, we got a quick turnaround on your sales call review. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

6 REPLIES 6
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Associate Professor

Re: False advertisement

Who told you this is what you need to game online, a reseller?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor III

Re: False advertisement

It's not false advertisement, because the information is openly available on the website.  You may have been misled, though, and this can be verified if you ask that your sales call be reviewed. Just post on this site, asking for a review of your sales call. This will allow the HN reps on this site to pull your sales call and see if the seller set proper expectations.  

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Renewebster wrote:
This system was installed yesterday afternoon and I attempted to use it for the first time today and it doesn’t work for my needs.

I was told this is what I would need to be able to game online, it has a lag of 1-3 seconds making that impossible.

Had I not been told this would work for what I needed, I would’ve never signed up for this service.

I want a refund.

 

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New Poster

Sales call review

I’d like a review of my sales call please. I feel I was misled into purchasing something I can’t actually use since my only use is for gaming.

I was told it would work for that.
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New Poster

Re: False advertisement

I’ll do that, thanks.
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Moderator
Moderator

Re: False advertisement

Hi Renewebster,

 

I'm glad you found the community, thank you for posting.  Please private message me your accout number or the associated phone number so I can look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.


Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: False advertisement

Hi Rene,

 

Good news, we got a quick turnaround on your sales call review. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post