Forum Discussion

Jessman00788's avatar
Jessman00788
Freshman
7 years ago

Feel like I was overcharged for my first month of Hughes internet coverage

When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. I was charged the...
compensation
fraudulent billing
help
improper invoice
improperly informed about first month's billing
negligence of letting me know when the second billing cycle was
Support Center
Unannounced billing
very disgruntle
Jessman00788's avatar
Jessman00788
Freshman
myAccount and Billing

1st reply to my initial statement
Jessman00788
GabeU Associate Professor

It may be for something like taxes. That's not to dismiss your displeasure with a surprise billing, but that may be what it's for.

You can sign into http://my.hughesnet.com/myaccount and click on My Bill, then click on the invoice in question in Invoice History to see what the bill was for. Also, while viewing the invoice in the popup window, if you scroll down to the bottom, you can click on View Site Details on the bottom left and it will show you a complete breakdown of every single charge on that invoice.

Hope this helps.

Edit: Just to add, normally you only receive one bill each month, but this may just be playing "catch up" with your first one.

My reply to the other individuals reply to my initial post

My reply to the initial reply from the individuals reply to my initial post
Jessman00788
Jessman00788 New Member
an hour ago
Re: MyAccount & Billing
That does not encourage me more in the slightest in this company, and tax will not be charged to a bill 5 days later. Tax is to tacked onto the amount of funds that are being taxed. Nor should any of the other "explanations" that would make any inclination of some sense, especially after being repeated over and over to by the sales person that the first month in its entirety would only be the $19.95. until the second billing cycle which with no surprise is substantially higher than the sales woman had told me I would be charged one solid amount. Not this higher amount that I have for billing. A very improper to run a company. If you can't help undo this injustice then I will be inclined to speak with an employee higher up in the company. Thank you

GabeU Associate Professor
an hour ago
Re: Billing
Sorry, but I can't "help undo this injustice" as I'm not an employee. I'm a customer, like you, and was only giving possibilities of what the charge could be.

Employees will have a label next to their name, like Mod, to indicate that they are employees. They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply. I'm sure they'll help you.
  • Jessman00788's avatar
    Jessman00788
    Freshman
    7 years ago
    Yea I was already quite clear on being able to gather. Hence the reason I put it all in one thread. I've also gathered that it'd pretty sketchy that you claim to not be employed by hugesnet. For the fact that you defend the company quite frequently and put your two cents in on just about every post that says fraud in it or problem with billing or what have you. You seem to be what you would call a cooler employed by hugesnet
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      How original.  You can attempt to critique me all you want, but there's one thing that I don't do in this Community, and that's lie.  It's too bad you can't say the same.  

       

       

      The actual reply, and notice who it's to....not you.  

       

      • Jessman00788's avatar
        Jessman00788
        Freshman
        7 years ago
        I have accomplished the world now, I have officially came across the world's biggest loser. Son you are one major piece of work. Sayin how I critique your stuff. Well are you deaf as well? Am well aware that is what you are doing to me. As the saying goes the smeller the feller so the accuser the doer. Son you need to grow up. But judging from your character, I highly feel that, that is an impossible goal for you in this lifetime. So childish the way you go about talking to people as well as being a major butt face by trying to make a big deal out of nothing. ie. Losing yourind because a person comments on the wrong post. Now son that sounds like a three year olds mentality and attitude. I must congratulate you for showing me first hand how this country and this world have gone down hill. Gotta have everything your way, newsflash this isn't burger King. Thats not exactly how life goes in the real world. It's people that act like is the reason that there are so many problems in this world. Y'all just still wanna act like children and pretend this is still recess. Haha so ridiculous I have absolutely saw it all now.