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Harvey Evacuees Need More Data

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New Poster

Harvey Evacuees Need More Data

I have 15 evacuees at my house who needed data while evacuated for last 5 days from Harvey.. will HUGHESNET be extending data usage for free for us.. down to 32% and have 15 days left on my bill
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: Harvey Evacuees Need More Data

Hi Pramoin,

 

I'm glad you found the community, thank you for posting. You are amazing for helping out; we certainly can lend you a hand as well. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

8 REPLIES 8
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Distinguished Professor IV

Re: Harvey Evacuees Need More Data

Interesting question.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: Harvey Evacuees Need More Data

Hi Pramoin,

 

I'm glad you found the community, thank you for posting. You are amazing for helping out; we certainly can lend you a hand as well. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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New Poster

Re: Harvey Evacuees Need More Data

Sorry i cant see any link in right hand corner to see pm from you
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Moderator
Moderator

Re: Harvey Evacuees Need More Data

No envelope icon?

In any case, try this link, should take you to your PM inbox: https://community.hughesnet.com/t5/notes/privatenotespage

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Harvey Evacuees Need More Data

Liz, I still have no tokens anywhere.. i was using my iPhone to see my pm inbox but now I have logged in using my laptop, and still no tokens?.. i dont know where they are suppose to show up at.
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Honorary Alumnus

Re: Harvey Evacuees Need More Data

Open the modems SCC at 192.168.0.1

There you will see your remaining Anytime Bytes, Bonus Bytes and Token Bytes Available.

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Distinguished Professor IV

Re: Harvey Evacuees Need More Data


@Pramoin wrote:
Liz, I still have no tokens anywhere.. i was using my iPhone to see my pm inbox but now I have logged in using my laptop, and still no tokens?.. i dont know where they are suppose to show up at.

Remember, also, that Token Bytes are only utilized when the data in the given time period is exhausted.  The Token Bytes also roll over, so if you don't utilize all, or any, of the Token Bytes, what you have remaining will stay with you to utilize at a later time.    

 

8AM - 2AM  Service Plan data, then Token Bytes.

 

2AM - 8AM Bonus Zone data, then Service Plan data, then Token Bytes.  

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: Harvey Evacuees Need More Data

 Good morning Pramoin,

 

I sent you data tokens which need to be activated. To activate, you do so via the Support Center > Usage > Buy Tokens > Click Use:

Capture.PNGCapture2.PNG

 

Alternately you can do this via the Usage Meter, click on the Buy Tokens button to get the same window as above. Let me know if you have additional questions.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.