Help Please

[frutl00pz]

Because of covid-19 I now have 2 kids at home who need the internet for schoolwork.My problem is i owe a past bill of $45 thats due now. The chat room person told me i couldnt get one. I told them I could pay the total on april 3 but still they wouldnt help....i understand there are rules and bills have to be paid...but in light of whats going in the world today why cant hughesnet give people a break like other companies? there extra cost for families now with kids being home some peope cant work ect..... im just asking for a couple of weeks....

[maratsade]

The HN reps on this site will be back tomorrow, and I'm sure you'll get an answer within the week. In the meantime, hang tight!

[Liz]

Hi frutl00pz,

Thanks for reaching out, I've pulled up your account to have a closer look. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

Your patience and understanding are much appreciated.

Thanks,

Liz

[Liz]

Good morning frutl00pz,

It's been a while since we last heard from you, so we will close this thread. Please be sure to check your private messages, I've sent you a PM to address your concerns.

If you still have other questions, please start a new thread and include a detailed explanation so we can better assist you. If you need more info about how the pandemic is affecting HughesNet, keep checking this thread for updates.

Thanks,

Liz