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Hughesnet Owes Me

GeorgeFerguson
Sophomore

Hughesnet Owes Me

Hi Liz.

 

On the 8th of may my HN9000 service went down and customer support told me a tech would need to be sent out. I was told that I would be credited for the three days it would be down. Now then I thought to **bleep** with it and signed up for Gen5 and was told that it would be installed the same day the tech would have been out to fix the HN9000, so basicaly goodbye HN9000 hello Gen5 on the 11th May.

 

I pay my bill by direct debit, that is it comes out of our bank account. On the 12th May I saw that I had been billed for the HN9000 and fair enough it was only one day between the Gen5 installation and the the HN9000 coming out so I get that my billing details hadn't been updated in that short period of time.

 

So I called customer support to ask if the price difference between Gen5 and my old HN9000 and the three days without internet would be credited on my next bill and was told that this would be the case. Well on checking our bank account, guess what? I'm sure you really don't need to guess do you, sure enough no price difference and no three days without internet credit on our latest bill.

 

So can we get this fixed please? On the whole I am quite happy with my hughesnet service but I must say that your telephone customer support does let hughesnet down very badly.

 

Regards

 

George Ferguson

2 ACCEPTED SOLUTIONS

Accepted Solutions
Liz
Moderator
Moderator

Re: Hughesnet Owes Me

Good morning George,

 

Thank you for posting. I'm sorry to hear this, I can certainly take care of this for you. I've already pulled up your account and applied the appropriate credits. If you have additional questions, feel fee to reach out again.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

GeorgeFerguson
Sophomore

Re: Hughesnet Owes Me

Good Morning Liz. Thank you for taking care of this so promptly.

 

Regards

 

George Ferguson.

View solution in original post

15 REPLIES 15
Liz
Moderator
Moderator

Re: Hughesnet Owes Me

Good morning George,

 

Thank you for posting. I'm sorry to hear this, I can certainly take care of this for you. I've already pulled up your account and applied the appropriate credits. If you have additional questions, feel fee to reach out again.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

GeorgeFerguson
Sophomore

Re: Hughesnet Owes Me

Good Morning Liz. Thank you for taking care of this so promptly.

 

Regards

 

George Ferguson.

View solution in original post

GabeU
Distinguished Professor IV

Re: Hughesnet Owes Me

@GeorgeFerguson

 

Not that this is an extremely important thing, but when the thread owner marks a post as a solution to the opening question or issue it should be the post that actually contains the solution.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GeorgeFerguson
Sophomore

Re: Hughesnet Owes Me

Whatever!

GabeU
Distinguished Professor IV

Re: Hughesnet Owes Me


@GeorgeFerguson wrote:

Whatever!


 

No reason to get snippy about it.  The purpose of the solution is to give others having the same problem either the solution, or the avenue in which to get a solution, so when a reply other than the solution is chosen as such, it defeats the purpose.  But, do as you like.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GeorgeFerguson
Sophomore

Re: Hughesnet Owes Me

Okay so I hit the wrong button but I'd have thought it was pretty obvious from Liz's reply and my thanks to her that this was taken care of. Also my opening post was addressed to Liz and not you, so butt out buddy and go bother someone else.

GabeU
Distinguished Professor IV

Re: Hughesnet Owes Me

This is the last time I'll post on this thread.  

 

My reply to you was only informing you of the meaning of a solution.  It wasn't nasty, it wasn't a put down, it was just information.  Your smart aleck reply was uncalled for.  Perhaps you are just having a bad day.  So be it, but I hope that next time someone gives you advice on something you don't react in the same way.    

 

And lastly, this is a public thread on a public forum, which means it's open to any member who would like to reply, for whatever reason.    

 

Good day to you.   

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GeorgeFerguson
Sophomore

Re: Hughesnet Owes Me

Unless your name is Liz, in future keep your nose out of my business.

C0RR0SIVE
Associate Professor

Re: Hughesnet Owes Me

George,

To be fair, it is a good practice to mark any post that answers your questions, to your satisfaction, that can include your own post if you answered your own questions and it answers it fully.  This helps in a few ways... One being if someone does a search, the topic will show Answered, and will show up before other topics of a similar nature that haven't been marked as answered.  Two, other users that may view this thread (or any future threads you create), may not have to sift through tons of posts to find an answer, as answers will appear towards the top of the topic.  Some topics can be several pages long, and having the actual answers marked can help others.

As far as being snippy, please keep in mind that this is a public and open community, when posting here, act as if you would out in public among your peers.

Thanks,
C0RR0SIVE