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Shaunluke's avatar
Shaunluke
Freshman
6 years ago

Hughesnet are thieves. They lie to you and steal your money.

I have been a loyal customer for over 3 years , never late or anything like that. My modem went out and T/S says they will send me a new updated one and I did'nt have to return the old outdated one. 2 months later they charge me $125.00 for non return of equipment after I was told not to return it. Now I have to wait a month before I get my money back for the fraudulent charges they billed me for i'm sure this happens to a lot of people and goes un noticed. Once I have been refunded I will be paying monthly by check.

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  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    You're right to be upset; you were told one thing, you trusted it, and then something else happened, and now you're out $125 for a time.   But hang in there, help is coming. 

     

    When this has happened before, the Hughesnet reps on this site have been able to go into the subscriber's account and fix the situation, and the subscriber has gotten their money back.

     

    It is possible the problem is simply one of miscommunication, when whoever talked to you didn't make a note of what they'd said, and the next person dealing with the account did what's normally the policy.  Your posting your experience here will help improve service, because someone will go back to that person and tell them to be more attentive in the future. 

     

    I think your post also underscores a very important thing for consumers:  people need to check their accounts, because errors happen, and the sooner one checks, the sooner errors can be corrected.  It's very possible errors go unnoticed, so checking is crucial.  

     

    Please note that the reps are here M-F, usually from 9-5.  It may be Monday or Tuesday before they can get to your complaint.  But they will get back to you. 

     

     

    • Shaunluke's avatar
      Shaunluke
      Freshman

      Simply put, this is outright fleecing of loyal customers. The fact that Hughenet out sources everything to India or Mexico means everyone is not on the same page. Every call made to them were to forgien countries with the reps speaking broken english. If they were american, there would be a more concerned connection and less mistakes and erros will be made.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Oh, there are a lot of Hughesnet employees in the US and they too make mistakes. But in any case, I hope your issues get resolved quickly. 

  • Good morning Shaunluke,

     

    I see it's your first post here, so welcome to the community! I'm sorry to hear about this mixup-- I pulled up your account to review your case notes, and I see our agents have already made adjustments to your account to address your concerns. In the case where credit has already been applied, it cannot be converted to a refund, I apologize for any inconvenience this may cause. The $125 credit is already on your account, and an additional $25 x 6 month discount has been applied as well. So for your next bill on July 23, your card on file won't be charged anything, and you will have credit left over to bring your August bill down to around $50.

     

    • That's an absolute LIE the $125.00 has not been refunded to my account. I was told I had to call them a month after they had stolen it before they could post it to my bank account. As far the discount goes it is to be applied to future payments to cover the cost of the over draw caused by stealing and additional $125.00 from my account which caused several ISF. That is what that was for.... Bottom line is your company stole $125.00 from me, caused insufficient funds against my checking account. And still has not refunded me my $125.00. You can LIE all you want in this forum but I know what is happening with your company. Untill my $125.00 is refunded back to my checking account you and your company are LIAR'S and Thieves Period..!!!!!

       

      • Liz's avatar
        Liz
        Moderator

        Hi Shaunluke,

         

        The $125 has been credited to your HughesNet account. This is reflected in our billing system and will be reflected in your next bill, this is in addition to the $25 monthly credit you'll start seeing every month for 6 months.

         

  • Hello,

    I have had a worse experience than this. I was told that my abnormally slow internet could be due to outdated equipment that needed upgraded and that I should have tech support come out. I said okay. They came, made it a little better and then I was mailed an $800 bill. Noone told me ahead of time that there would be ANY charge. Now I have spent hours on the phone trying to resolve and everyone keeps telling me that they agree I should not have been charged the way I was because I was not informed up front or offered maintenance service program, but they could only remove $400 of the $800. Now because I haven't paid it, I am getting disconnect calls and notices. My monthly bill is current. I was given the number to call corporate, but that person tried to direct me back to the account managers who I already spoke to. I feel bad for the employees because they seem to be fairly honest and want to help, but their corporate policies don't allow them to do the right thing. So who at Hughesnet can help me get this resolved???? 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV

      mokshaangel wrote:

      So who at Hughesnet can help me get this resolved???? 


      So, you created an account at the HughesNet Support Community, took the time to compose and post your complaints on two other peoples' threads, then proceeded to ask this question at the end of one of those complaints? 

       

      How about starting your own new topic and asking for help?

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I have been a loyal customer for over 3 years , never late or anything like that. My modem went out and T/S says they will send me a new updated one and I did'nt have to return the old outdated one. 2 months later they charge me $125.00 for non return of equipment after I was told not to return it. Now I have to wait a month before I get my money back for the fraudulent charges they billed me for i'm sure this happens to a lot of people and goes un noticed. Once I have been refunded I will be paying monthly by check.

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I have been a loyal customer for over 3 years , never late or anything like that. My modem went out and T/S says they will send me a new updated one and I did'nt have to return the old outdated one. 2 months later they charge me $125.00 for non return of equipment after I was told not to return it. Now I have to wait a month before I get my money back for the fraudulent charges they billed me for i'm sure this happens to a lot of people and goes un noticed. Once I have been refunded I will be paying monthly by check.

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Hughesnet are thieves. They lie to you and steal your money.","moderationData":{"__ref":"ModerationData:moderation_data:112866"},"body":"

You're right to be upset; you were told one thing, you trusted it, and then something else happened, and now you're out $125 for a time.   But hang in there, help is coming. 

 

When this has happened before, the Hughesnet reps on this site have been able to go into the subscriber's account and fix the situation, and the subscriber has gotten their money back.

 

It is possible the problem is simply one of miscommunication, when whoever talked to you didn't make a note of what they'd said, and the next person dealing with the account did what's normally the policy.  Your posting your experience here will help improve service, because someone will go back to that person and tell them to be more attentive in the future. 

 

I think your post also underscores a very important thing for consumers:  people need to check their accounts, because errors happen, and the sooner one checks, the sooner errors can be corrected.  It's very possible errors go unnoticed, so checking is crucial.  

 

Please note that the reps are here M-F, usually from 9-5.  It may be Monday or Tuesday before they can get to your complaint.  But they will get back to you. 

 

 

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Simply put, this is outright fleecing of loyal customers. The fact that Hughenet out sources everything to India or Mexico means everyone is not on the same page. Every call made to them were to forgien countries with the reps speaking broken english. If they were american, there would be a more concerned connection and less mistakes and erros will be made.

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Oh, there are a lot of Hughesnet employees in the US and they too make mistakes. But in any case, I hope your issues get resolved quickly. 

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Good morning Shaunluke,

\n\n

 

\n\n

I see it's your first post here, so welcome to the community! I'm sorry to hear about this mixup-- I pulled up your account to review your case notes, and I see our agents have already made adjustments to your account to address your concerns. In the case where credit has already been applied, it cannot be converted to a refund, I apologize for any inconvenience this may cause. The $125 credit is already on your account, and an additional $25 x 6 month discount has been applied as well. So for your next bill on July 23, your card on file won't be charged anything, and you will have credit left over to bring your August bill down to around $50.

\n\n

 

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That's an absolute LIE the $125.00 has not been refunded to my account. I was told I had to call them a month after they had stolen it before they could post it to my bank account. As far the discount goes it is to be applied to future payments to cover the cost of the over draw caused by stealing and additional $125.00 from my account which caused several ISF. That is what that was for.... Bottom line is your company stole $125.00 from me, caused insufficient funds against my checking account. And still has not refunded me my $125.00. You can LIE all you want in this forum but I know what is happening with your company. Untill my $125.00 is refunded back to my checking account you and your company are LIAR'S and Thieves Period..!!!!!

 

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Hi Shaunluke,

\n\n

 

\n\n

The $125 has been credited to your HughesNet account. This is reflected in our billing system and will be reflected in your next bill, this is in addition to the $25 monthly credit you'll start seeing every month for 6 months.

\n\n

 

\n\n

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Hello,

I have had a worse experience than this. I was told that my abnormally slow internet could be due to outdated equipment that needed upgraded and that I should have tech support come out. I said okay. They came, made it a little better and then I was mailed an $800 bill. Noone told me ahead of time that there would be ANY charge. Now I have spent hours on the phone trying to resolve and everyone keeps telling me that they agree I should not have been charged the way I was because I was not informed up front or offered maintenance service program, but they could only remove $400 of the $800. Now because I haven't paid it, I am getting disconnect calls and notices. My monthly bill is current. I was given the number to call corporate, but that person tried to direct me back to the account managers who I already spoke to. I feel bad for the employees because they seem to be fairly honest and want to help, but their corporate policies don't allow them to do the right thing. So who at Hughesnet can help me get this resolved???? 

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mokshaangel wrote:

So who at Hughesnet can help me get this resolved???? 


So, you created an account at the HughesNet Support Community, took the time to compose and post your complaints on two other peoples' threads, then proceeded to ask this question at the end of one of those complaints? 

 

How about starting your own new topic and asking for help?

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