I am requesting a sales call review.
I was told that I would be able to use multiple devices for browsing internet and streaming video. Most of the time I can't.
I've contacted customer service and have been told that I'm getting a good signal. When I ask why, if I'm getting a good signal, I can't stream without CONSTANT buffering, freezing and/or poor video quality I get answers like:
*let's change your wifi channel and see if that helps (it doesn't work, ever).
*tell me what devices you are using. maybe it's your device. (I then explain that my devices worked fine in the city when I had spectrum.)
- It was not disclosed to me during the sales call that certain devices might not be able to use the alleged "good signal" from the Hughesnet satellite.
- It was not disclosed to me during the sales call that I would rarely be able to watch a video without freezing, buffering and/or poor video quality (either online or on my Roku player or on an app on my laptop).
- It was not disclosed to me during the sales call that the express basic repair wouldn't be free or wouldn't happen at all UNLESS a customer service rep noted a problem with my signal. I was under the assumption that if I noted a problem, I could use the service.
SO, if my signal is fine then I'm not getting what I was told I would get: the ability to stream videos and surf the internet on multiple devices.
If my devices are actually the problem, I was not told that I needed certain devices to use the Hughesnet service.
I truly, sincerely believe that I was given incomplete information with which to make an informed decision. I believe that I was offered a service that I am most definitely NOT getting. I would like to cancel this contract without paying an early termination fee because the services the sales rep offered me are not being provided.
If there's anything else I need to do to ensure my sales call is reviewed and start the process of terminating the contract without an early termination fee due to lack of service, please let me know.
Thanks.
