Forum Discussion
I returned the modem DO NOT BILL ME!!!!
I According to UPS tracking ( 1Z6W37599009930522 ) the modem I returned was received at the Hughes facility on 2/5/18. Hughes has had it for 16 days and I am getting notices that I will be billed $1...
Hello Paul99,
Welcome to our community and thank you for your post. I have located your account and do see that we manually entered the equipment return into our system while on the phone with you. You did the right thing in keeping hold of that tracking number and calling us when you noticed something wasn't right. I agree that it is very unusual the equipment was not marked as received when we received it. Rest assured you will not be billed for the modem. I will send your information over to our warehouse manager to investigate why this happened. Please let me know if you have any other questions or concerns.
Thank you,
Amanda
