Increase in billing

[mhirsch]

Well a new year and my first charge fron Hughes Net included a $25.00 increase, which is very hard to handle in these times. Is this standard process with this company? I can hardly wait until I am able to cancel a service that is unaffordable, doesn't work as advertised.

[maratsade]

Did you have a discount that lapsed? That may be why there's an increase. In any case, the HughesNet reps here on this site will likely be able to figure out why the increase.  EDIT: you should also check your invoice.  To see it, mouseover the MyAccount link at the top of the community's pages, then click My Bill. 

[jeepgranny]

I totally agree! It is not worth another $25 per month. We are unable to stream ANYTHING!.  This service is a joke!  I will be cancelling at the end of our contract.

[maratsade]

They're not increasing the amount -- it's probably a discount that ended. If it's not working for you, why wait until the contract ends? Do the math. 

[Liz]

Good morning mhirsch,

Thanks for reaching out, were you able to locate your bill online? Here are illustrated steps on how to view your bill.

This page and video is also a good resource on how to understand your bill.

-Liz

[Liz]

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,

Liz