Forum Discussion
Misled by sells rep about set up fees
Hello. I became a Direct TV customer a week ago, and was offered Internet with Hughes Net. I was told it would only be $99 and I would be billed for the rest later. I asked if I could call back, as I...
Good morning jerryandrea,
Thank you for your patience while your call was reviewed. The results came back in and your claim was found as valid. I do apologize that the rep was not clear about the initial charges. How would you like to proceed? I can arrange to have your ETF waived if you would like to cancel your HughesNet service. If you want to keep the HughesNet service, I can give you credits for this inconvenience.
Please let me know.
Thanks,
Liz
Thank you for your patience while your call was reviewed. The results came back in and your claim was found as valid. I do apologize that the rep was not clear about the initial charges. How would you like to proceed? I can arrange to have your ETF waived if you would like to cancel your HughesNet service. If you want to keep the HughesNet service, I can give you credits for this inconvenience.
Please let me know.
Thanks,
Liz
