Multiple account attachment issue

[LarryPeterson1]

When calling for another issue, I was told that I had 3 accounts. We have 2 satellites at 2 houses on our rural property. I have been unknowingly paying for 3 accounts for 11months.
After over 2 hours on the phone with people who had a hard time understanding my problem, I was told that they would credit me for 1 month. I'm out $800. I should have checked my credit card account. This is not right !

[maratsade]

The HN corporate reps will be back on this site on Tuesday. Give them time to look at your account and see what's going on. 

LarryPeterson1 wrote:
When calling for another issue, I was told that I had 3 accounts. We have 2 satellites at 2 houses on our rural property. I have been unknowingly paying for 3 accounts for 11months.
After over 2 hours on the phone with people who had a hard time understanding my problem, I was told that they would credit me for 1 month. I'm out $800. I should have checked my credit card account. This is not right !

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[Liz]

Hello Larry, 

I see it's your first post here, so welcome to the community! I'll investigate your accounts to see what's been charged. It certainly is a good idea to check your own credit card statements.

Also a good idea to review your HughesNet bill. If you would like to view or pay your bill, log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill 

I'll post back once I have any updates for you.

Your patience and understanding are much appreciated.

[Liz]

Hi Larry,

Just popping in to let you know we're still investigating and will post back with another update once we have news to share.  Your patience and understanding are much appreciated.

[Liz]

Hi Larry, 

Thanks for your patience while we worked to address your concerns. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with details.