Forum Discussion

Cinnamonroll's avatar
Cinnamonroll
Freshman
7 years ago

Multiple account attachment issue

Look I don't mean to be a complete pain in the bum but, I don't expect a 300$ from someone else's account that is not part of my account.

But that's my other point my highest service is apparently fused with the internet my grandmother had at an old address. I'm supposed to be the complete account holder of the service I have and not be the sub account of the one address I do not live at.

I'm. Not paying the stupid f-ing charge of 300 dollars which isn't part of my account so take it off and for more matters dissociate my address from 115 state hwy 47 bonne terre mo, 63648
I'm not going to pay for someone else's bill.

Unreturned Equipment Fee
  • Amanda's avatar
    Amanda
    7 years ago

    Hello Cinnamonroll,

     

    Just wanted to let you know we've completed the account separation. You are now listed as the account holder for the account number ending in 2740. Let me know if there is anything else I can do to help.

     

    Thanks,

    Amanda

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Please have respect for others that use this public support site and refrain from foul language.  

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hello Cinnamonroll,

     

    Thank you for reaching out to us here. I have located both the account and after a quick review it appears this issue stems from the sale of your account. The sales call will be reviewed and in the meantime we will work on formulating a resolution that works for you. I appreciate your patience while I work on this.

     

    Thank you,

    Amanda

     

    p.s. I edited your title to omit the bleeps :)

    • Cinnamonroll's avatar
      Cinnamonroll
      Freshman
      7 years ago
      Thank you, I'm sorry about my title but I was quite passed irate on the whole thing, also the zip code I put in for 115 state highway 47 bonne terre MO is 63628. I hope this gets resolved I really do.
      • Amanda's avatar
        Amanda
        Moderator
        7 years ago

        Hi Cinnamonroll,

        I listened to the call and did not hear anything about any alternate accounts or adding your account to your grandmother's, so I am not exactly sure why it was set up this way. It is especially odd because I do not believe the sales agent receives any compensation for the sale in this case, so it must have been an automated process done afterwards. I'll send the accounts up to be separated and have the account name changed to yours and provide you a confirmation here when it is complete. The balances will be cleared during this process.

        Thank you,
        Amanda