Forum Discussion

rustic39's avatar
rustic39
Freshman
5 years ago

Multiple accounts

Apparently I’ve been paying for 2 HughesNet accounts for some time. I've been paying $84/month (MasterCard) for one, $100/month (American Express)for the other. Questions:  1) Why? 2) How do we determine which one is active? 3) How long has this been going on? 4) How much total have I overpaid? 5) How do I get the amount of overpayment returned to me? Looking forward to a response -

 

Gene Hawkins

Oregonia, OH

Multiple accounts
overpayment
  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hello Gene,

     

    Thanks for reaching out. In reviewing your case notes, we've attempted calling you and left a voicemail addressing these concerns, so please have a listen. A follow up letter to your recent formal complaint is also being mailed out, so please expect that as well. 

     

    Thanks,

    Liz