I cancelled my HughesNet service on 4/1/15 (within my 30-day trial period) and they said that they have sent a box. After not receiving a box after more than a week, I called again and a second request for a box was sent. I got one box less than a week later and sent the equipment back. I called on 4/23/15 and spoke to Mark who confirmed that the equipment was received 4/17/15 and it would be put in the computer. About a week after the first box was sent, the second one came. I called UPS after the first attempt of retrieving it, and they said not to do anything. I then got a "surprise" $318 charge saying that I did not return my equipment, even though it was confirmed by somebody there that you did receive it. My account was under my name Danielle Witt. Please get this fixed ASAP, it really is making me angry that you would do such a thing.
