My dad had an account with Hughes net but passed away July 11th, 2018

[AGardner5]

My dad had an account with Hughes net but passed away July 11th, 2018. I called to have teh service canceled. They are sending a box for me to send the equipment back. They waived the early cancellation fees but not my dad's last bill. The day after my dad passed away, I turned the modem off and unplugged it. I can't pay his bills.

[Liz · Accepted solution]

Hello AGardner5,

I'm so sorry for your loss, my condolences. I've taken care of this for you and zeroed out the balance. I appreciate you reaching out so we can assist. Please don't hesitate to contact me if there's anything else we can do help in this difficult time. 

[AGardner5]

Thank you so much Liz. You don't know how much I appeciate you helping me. Thank you.

[Liz]

You're welcome, AGardner5, anything to help. We're here for you.

[GabeU]

@AGardner5

Sorry about your dad.  Losses are hard, but our parents are almost always the hardest.  😞  

Stay strong.