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My dad had an account with Hughes net but passed away July 11th, 2018

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AGardner5
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My dad had an account with Hughes net but passed away July 11th, 2018

My dad had an account with Hughes net but passed away July 11th, 2018. I called to have teh service canceled. They are sending a box for me to send the equipment back. They waived the early cancellation fees but not my dad's last bill. The day after my dad passed away, I turned the modem off and unplugged it. I can't pay his bills.

1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Hello AGardner5,

 

I'm so sorry for your loss, my condolences. I've taken care of this for you and zeroed out the balance. I appreciate you reaching out so we can assist. Please don't hesitate to contact me if there's anything else we can do help in this difficult time. 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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4 REPLIES 4
Liz
Moderator
Moderator

Hello AGardner5,

 

I'm so sorry for your loss, my condolences. I've taken care of this for you and zeroed out the balance. I appreciate you reaching out so we can assist. Please don't hesitate to contact me if there's anything else we can do help in this difficult time. 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Thank you so much Liz. You don't know how much I appeciate you helping me. Thank you.

You're welcome, AGardner5, anything to help. We're here for you.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

GabeU
Distinguished Professor IV

@AGardner5

 

Sorry about your dad.  Losses are hard, but our parents are almost always the hardest.  😞  

 

Stay strong.