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AGardner5's avatar
AGardner5
New Poster
7 years ago

My dad had an account with Hughes net but passed away July 11th, 2018

My dad had an account with Hughes net but passed away July 11th, 2018. I called to have teh service canceled. They are sending a box for me to send the equipment back. They waived the early cancellation fees but not my dad's last bill. The day after my dad passed away, I turned the modem off and unplugged it. I can't pay his bills.

Early Termination Fee
  • Liz's avatar
    Liz
    7 years ago

    Hello AGardner5,

     

    I'm so sorry for your loss, my condolences. I've taken care of this for you and zeroed out the balance. I appreciate you reaching out so we can assist. Please don't hesitate to contact me if there's anything else we can do help in this difficult time. 

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hello AGardner5,

     

    I'm so sorry for your loss, my condolences. I've taken care of this for you and zeroed out the balance. I appreciate you reaching out so we can assist. Please don't hesitate to contact me if there's anything else we can do help in this difficult time. 

    • AGardner5's avatar
      AGardner5
      New Poster
      7 years ago

      Thank you so much Liz. You don't know how much I appeciate you helping me. Thank you.

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        You're welcome, AGardner5, anything to help. We're here for you.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    AGardner5

     

    Sorry about your dad.  Losses are hard, but our parents are almost always the hardest.  :(  

     

    Stay strong.