The reps will not be back in until Tuesday. I'm sure they will look into this for you, including the sales call request from your other post.
Please stop spamming the boards. Your prior post in this same section has already been replied to. You will recieve help when the reps return. They do not return until Tuesday. This in not an instant help community.
Again, please stop spamming.
I understand your frustration.
I'm sure the reps will look into the billing. Though the installation is free, there is a $99 activation fee, so it's likely that this is what the $99 fee is for, though only a rep can verify this. As well, the equipment lease fee, which is $14.99, is not included with the plan price. It's a separate fee. With that said, though, I'm sure that the reps will have the sales call pulled for review and let you know of their findings.
In case you are not aware, only the sales call itself is available for review. If they need any additional information from you, including any personal information, they will likely request it through the private messaging system in this Community, which is the little envelope icon on the upper right.
Please stop spamming multiple sections with the same issue. Your post in the My Account and Billing section is sufficient.
Hi Baddab61315,
I'm glad you found the community, thank you for posting. I've merged all your threads into this one. Please allow me some time to investigate and see what happened on the sales call if it's available for review.
Your patience and understanding are much appreciated.
Hi Baddab61315,
Thank you so much for your patience while your sales call request was processed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi Baddab61315,
Thank you for your patience while your case is still being investigated. I don't have any updates yet, but once I do, I'll let you know.
Your patience and understanding are much appreciated.