Need proof that I signed a 24 month contract
I need a recording of my sales call that proves they were transparent about the 24 month contract. Never was I pointed to the user agreement, or told I was signing up for a 24-month commitment. I hav...
Forum Discussion
The best they're going to be able to do is a sales call review. However, if it's been more than three or four months, that sales call may no longer be available. They don't provide recordings of the sales calls to subscribers.
If that sales call review shows that they did not, in fact, read the disclaimer, or all parts of it, you may have recourse. For reference, near the end of the sales call they read a disclaimer, which contains specifics about the service, including the 24 month commitment, and they then ask if the prospective subscriber agrees to what was read. If "yes", the sign up continues. If "no", the sign up is not completed.
Edit: For reference, you can read the Subscriber Agreement here (on the site maratsade linked to). It lays out the parameters of the service, including in "1.1 SPEED CLAIMS AND DISCLAIMERS."
