When a technician was out to my house for service last summer, he told me that HughesNet would be launching a new satellite for my area soon and that I should see if I can change over to it some time in February. Can anyone help me with this?
I checked your account and see you are on our Spaceway system with a Gen4 plan (Connect 5GB). We currently offer two plans on that system with monthly data allowances (5 and 10 GB). Unfortunately, what the tech mentioned is untrue and he might be mistaken with something else. I apologize for any confusion!
So then would it benefit me to ask this question again at the end of the year? The technician implied that I might have better service if I switched to the new satellite. Ours can get really slow during busy times of the day.
Is this new satellite online yet? Service continues to be extremely slow during evening hours when I am attempting to get work done. I often give up on using my PC and accomplish whatever I can on my cell phone data plan. I'm going to have to try to find a different service provider if I don't see some improvement by the time my contract is up.