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No onine debit card option for bill payment

New Poster

No onine debit card option for bill payment

I have had problems over the past year with trying to pay my bill by debit card.  I finally found where I could go to the old Customer Care and pay without logging in.  Today, the pay without logging in option sent me to a log in page, which refused to accept my ID and password, although I had no problem logging in to Hughesnet, otherwise.  Talking to an online "person" didn't help a few months ago because she kept insisting that I probably didn't have enough money on my card, even AFTER I told her that I had plenty of money on my card.  I have hearing loss, and I do NOT like having to call my payment info in due to my hearing difficulties.  What will it take for Hughesnet to fix it so that people like me can pay online with their DEBIT cards!  BTW, I do not have a credit card, and don't want one!  I'm really frustrated over this!

16 REPLIES
Moderator

Re: No onine debit card option for bill payment

Hello MsSippi

 

Sorry to hear you are having so much trouble trying to pay your bill, I hope that we can get this resolved quickly.

 

Since you are able to login to the community, you are already logged into your Support Center to pay your bill. You can pay it by clicking on 'My Account' in the top blue bar of this page, then using the 'Pay Now' option, enter your payment information and submit. Be sure to make sure the box to save your card is not checked or you will be put on autopay. Please let me know if you receive any kind of error message or difficulty trying to use this method.

 

Thank you,

Amanda

Teaching Assistant

Re: No onine debit card option for bill payment

@MsSippi

 

For purposes of clarity, the "box" that Amanda referred to is shown in the graphic below.

The graphic is from a checking account but the layout is very similar for credit/debit cards.

Be very certain  that you remove the checkmark from the box.

Bill pay 5 snip.PNG

 

Moderator

Re: No onine debit card option for bill payment

Hey Gwalk

 

Thanks for the addition. Just as an FYI, the payment layout in the Support Center is different than the old page (in your screenshot). The checkbox is left unchecked by default. This is the new look:

PaymentCMC.png

 

~Amanda

New Poster

Re: No onine debit card option for bill payment

I have tried that, but the only option is for a credit card, and the system will not accept my debit card.  And, YES, I DO have more than enough money on my debit card to pay my bill!  However, I will try it again. Thank you.l

New Poster

Re: No onine debit card option for bill payment

I tried to pay again, but this is the message I got:  "Attention: This transaction cannot be processed. Card not accepted. Please try another card." 

 

I had no problem at all with payment when I used the old payment page tht Gwalk posted above.  It is the NEW system that has been giving me fits. 

 

Again, I have plenty of money on my debit card, so why isn't your system accepting it as payment? 

 

It is enough to make me want to quit Hughesnet and turn my phone into a hotspot!

Moderator

Re: No onine debit card option for bill payment

MsSippi,

 

Is the card you are trying to use a pre-paid or reloadable card? Perhaps an employer-provided payroll card or SSI/disability card? 

 

Amanda

Teaching Assistant

Re: No onine debit card option for bill payment

@Amanda

Earlier this month I attempted to pay my bill through the old site and it didn't work ... dead link

I opened the MyAccount site, clicked the link to "pay without log in" fully expecting that checkmark to not be auto-checked as was discussed in the Community.

It was indeed checked.

 

I just opend the page and here are some screenshots taken just moments ago:

Bill Pay 1.PNG

 

Billing 2.PNG

 

Moderator

Re: No onine debit card option for bill payment

Gwalk,

 

What I am referring to is the Pay My Bill screen if you are logged in. Pay My Bill w/o Logging In still redirects to the old site, which will not be updated anytime soon if at all. IMHO its faster and easier to login and pay your bill than the old way but to each their own Smiley Happy

 

Amanda

Highlighted
Teaching Assistant

Re: No onine debit card option for bill payment


Amanda wrote:

Gwalk,

 

 IMHO its faster and easier to login and pay your bill than the old way but to each their own Smiley Happy

 

Amanda


typically I will pay my bill before it is generated in the form of an advanced payment.

Hughes has a rather poor "confirmation number" system, always being 123456. One could never substantiate a payment with that!

If I make a payment without logging in and then  I can see that my payment "took" due to my bill showing a credit balance.

 

One must be very careful when mixing HughesNet and Money.

I have have dealt with the Billing Department in the past and would sooner eat dirt than have to again.