rm68jsu, Thank you for reaching out to us. maratsade is correct. Satellite internet has its own inherent limitations that may prevent us from doing something like this, as much as we would like to. With that being said, we hear your concerns and are actively working on multiple solutions for our customers. We understand that this will change your typical usage habits and needs. Please check back with us soon for an official statement. -Damian

Damian , I wonder if you could untick the solution, as it isn't a solution at all. :)

maratsade, I sure can! It looks like it is back to normal now. =).

If they were to suspend the Fair Access Policy, then it would not be fair to those subscribers who manage their alloted data. To restore speed, they offer tokens. Maybe they could temporarily lower the price of tokens. elmiracat wrote:Can the speeds stay at the regular rate instead of being dropped back when we go over due to the coronavirus?

Not "fair" to users of traditional carriers either. Hughesnet should step up and release bandwidth like the others. The fact they aren't is because they know their customers have no alternative. Maybe if they acted like they cared now some of their customers would stick around in a couple years when others get competitive networks built... Go T-Mobile/Sprint and Dish..

None | Hughesnet Community

maratsade
Distinguished Professor IV
5 years ago
That's very likely not doable with capped internet, as the total amount of data we all have to share is very limited, due to the limited capacity of the satellite.

[Note: OP was asking for the removal of data caps so they could have more data to work from home. Sadly they deleted their post and erroneously marked my answer as a solution.]
- rm68jsu
  New Poster
  5 years ago
  I was trying to ask this of the company (who actually has the authority to answer this question), not the customer community; I apologize for the confusion.
  - maratsade
    Distinguished Professor IV
    5 years ago
    No need to apologise; this is a customer-to-customer site and customer replies are to be expected; you will probably get more.
Damian
Moderator
5 years ago
rm68jsu,

Thank you for reaching out to us. maratsade is correct. Satellite internet has its own inherent limitations that may prevent us from doing something like this, as much as we would like to. With that being said, we hear your concerns and are actively working on multiple solutions for our customers. We understand that this will change your typical usage habits and needs. Please check back with us soon for an official statement.

-Damian
- maratsade
  Distinguished Professor IV
  5 years ago
  Damian , I wonder if you could untick the solution, as it isn't a solution at all. :)
  - Damian
    Moderator
    5 years ago
    maratsade,
    
    I sure can! It looks like it is back to normal now. =).
- elmiracat
  New Poster
  5 years ago
  Can the speeds stay at the regular rate instead of being dropped back when we go over due to the coronavirus?
  - Reggie
    Teaching Assistant
    5 years ago
    elmiracat wrote:
    Can the speeds stay at the regular rate instead of being dropped back when we go over due to the coronavirus?
    First what is regular speeds.
    What beam & satelite are you on.