I see it's your first post here, so welcome to the community! I've located your account and will review the history to get a better idea of what is going on. Your patience and understanding are much appreciated.
That is correct, your renewal term was only one year. Our order e-mail must be incorrect and I will pass this information on to our billing team to investigate. The person you talked to after placing the order (Byron from Monterrey, MX) explained the same, that the term was only one year despite the time frame provided in the e-mail. You then informed him you just didn't want the Gen5 service and wanted to cancel the service in December. Before the call was over, the agent asked if you needed anything else and you informed him you needed to pay your bill. He provided instructions on how the new automated payment method works over the phone and while he was getting ready to set that up, you informed him you would call back and you both said goodbye to each other.
Since we never received a call from you after that to pay the bill and did not receive the payment through any other method, the account has been past due since March 2018. Because of this the account was locked on 5/5/18. Accounts locked for this reason are immediately billed unreturned equipment fees and the early termination fee. If the account is brought current then the equipment and termination fees would both be removed. To be thorough I do want to add that UPS leaving your box outdoor and it not being brought inside is not part of any of these fees you are being billed by HughesNet.