Forum Discussion
pugs633
9 years agoNew Member
Once again getting screwed by hughes Net!
Once again getting screwed by hughes Net! I tried to make an online payment yesterday. I should have known that i was going to have problems. One page had my monthly payment, on another page it show...
Amanda
9 years agoModerator
Hi
I've looked through some more records and believe this was related to an intermittent billing website outage that day. We're looking for more cases to ensure that all affected customers who called in were provided credits or refunds if they were double charged. Again, I'm really sorry about this. I know it is extra stress around the holidays that no one needs!
Thanks
Amanda
I've looked through some more records and believe this was related to an intermittent billing website outage that day. We're looking for more cases to ensure that all affected customers who called in were provided credits or refunds if they were double charged. Again, I'm really sorry about this. I know it is extra stress around the holidays that no one needs!
Thanks
Amanda
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