A word of advice. This isn't going to fix your present problem, but if you ever run into anything similar to this again, wait until the next day to see if the first one when through.
A couple of years ago I had a payment that didn't look like it went through, but I decided to wait until the next day to see if it did, as I, like you, am on a tight budget. It turns out that it did and it just took some time for the system to reflect it.
I hope you are able to get this straightened out.
The Official Reps on this community are on M-F from approximately 8AM to 5PM EST, so you won't hear anything from them until Monday. This is only regarding this, not your phone calls.
It's good to hear that you may have an acceptable outcome.
I checked and double checked. It didn't go through, nor did the $1 account check. For some reason the entire transaction failed when I did it. I'll still keep checking for the next couple of days, though.
It think my transaction failure and your non successful notification are different, though possibly related, problems.
If you can't make a payment online you should still be able to make a payment over the phone with a rep.
As for your internet being "down for a while", that's a whole different issue. If your internet is down, you should start your own post to get help with that particular issue.
You can request that they not keep the info for auto payments. If you did request that and they kept it anyway, then that's not good. If you ever have to make a payment over the phone again, for whatever reason, and request that they don't keep the info, you can sign into your account afterward and check there to see if there is anything on file for the auto payments. There should be nothing if they don't keep it.