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Online bill pay

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Sophomore

Online bill pay

Since the frist of this year (Jan. 2020) every time i go to pay my bill on line and when i click on submit it does nto do anything after a few times i just call in my payment adn do it that way! Other wise all is good with Hughes, never had any problems that the support team could not help me with i live in a rual area and this is a great service! Keep up the good work yall! 

                                              stargate7

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Distinguished Professor II

Re: Online bill pay

Best of luck, Stargate. I hope that working together we can get to the bottom of this. Maybe the HN staff/mods on this site will have some input next week too. 

Hang in there, and have a good weekend!

 

EDIT:  Next time you need to make a payment, try this and see if it works for you:

 

1. Log out from the community

2. Go back to the community's home page: https://community.hughesnet.com/

3. DO NOT LOG IN.  Click on PAY NOW

 

pay-now.png

 

4. You'll be taken to this page:

 

pay-now2.png

 

 

5. Enter the required information and see if you can make a payment and it sticks. 

 

 

View solution in original post

15 REPLIES 15
Highlighted
Distinguished Professor IV

Re: Online bill pay

@stargate7 

 

What actually happens when you click Submit to make the payment?  Does it literally do nothing, like the Submit button hasn't been pressed?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Sophomore

Re: Online bill pay

Yes sir thats it, hit submit and nothing all my info is correct it simply wont submit! I sure would appreciate any info. or suggestions that you may have! 

   Thanks GabeU

              stargate7

Highlighted
Distinguished Professor IV

Re: Online bill pay


@stargate7 wrote:

Yes sir thats it, hit submit and nothing all my info is correct it simply wont submit! I sure would appreciate any info. or suggestions that you may have! 

   Thanks GabeU

              stargate7


If you're using any extensions with your browser, I would try disabling them to see if it then works.  Remember to refresh the browser page after disabling any extension(s) so that they're no longer "loaded" on that page.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Sophomore

Re: Online bill pay

Well like the only extension i have is LastPass Password manager in my Edge Browser and have and have Hughes login credintials loaded on to this passwerif manager. I can turn it off or i can delete hughes from that Last Pass? I will try that next time. I sure do thank ya for the help and if you can think of anything else please let me know. And again GabeU.

                                                    stargate7

Highlighted
Distinguished Professor II

Re: Online bill pay

Do you have any other browser you could try this with?

Highlighted
Sophomore

Re: Online bill pay

Could i use google? I dont have any extensions on there. 

Highlighted
Distinguished Professor II

Re: Online bill pay

Do you mean the Chrome browser? Sure!

Highlighted
Sophomore

Re: Online bill pay

Ok i will try that, and will most defiantly let you know how it comes out. And again maratsade, thank for your help, Hope you have a great rest of the week end and an awesome week! And like i said i will get back with yall and let you all know how it went. 

   stargate7

Highlighted
Distinguished Professor II

Re: Online bill pay

Best of luck, Stargate. I hope that working together we can get to the bottom of this. Maybe the HN staff/mods on this site will have some input next week too. 

Hang in there, and have a good weekend!

 

EDIT:  Next time you need to make a payment, try this and see if it works for you:

 

1. Log out from the community

2. Go back to the community's home page: https://community.hughesnet.com/

3. DO NOT LOG IN.  Click on PAY NOW

 

pay-now.png

 

4. You'll be taken to this page:

 

pay-now2.png

 

 

5. Enter the required information and see if you can make a payment and it sticks. 

 

 

View solution in original post