Forum Discussion

fox12's avatar
fox12
Junior
4 years ago
Solved

Plan reset, lost tokens.

Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
  • Liz's avatar
    Liz
    4 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
4 years ago

Liz 

 

I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...

 

maratsade 

I bet if you look at your terminal status, it will show that you got reset as well.

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Cheers. I'll check when I get home.  EDIT: data and tokens both correct on Website and HughesNet app.  Can't check the SCC until later.  EDIT 2: Data and tokens are correct on the SCC as well. No resets.

 

C0RR0SIVE wrote:

 

maratsade 

I bet if you look at your terminal status, it will show that you got reset as well.